This information is intended for Stonegate Group team members.
Given the diverse nature of our business, queries often span across various departments and systems in different ways for our different formats. This guide captures clearer direction on the appropriate channels, formats, and processes for sharing queries within our organization. It is important to note that, at times, this may require working outside our primary query management systems, Stonegate Support and Invida.
We recommend searching this document for key words to pick up direction. You can do so by using CTRL+F on a computer keyboard, or for smart devices your browser will usually have a ‘find’ function within its settings.
Should you be in the People Portal?
The People portal is one of 5 versions of Stonegate Support serving different purposes.
- SGS People Portal is for HR, payroll and other similar queries. It also provides a method for support team members to raise general enquiries with specific teams.
https://stonegate-people.zendesk.com/hc/en-gb
- SGS PST Managers enables managers to raise queries with HR relating to their direct line reports.
https://stonegate-pst.zendesk.com/hc/en-gb
- The Pub Partners portal is a query management system dedicated to our leased and tenanted estate.
https://stonegate-pubpartner.zendesk.com/hc/en-gb
- The Craft Union portal is a query management system dedicated to the needs of running Craft Union sites
https://stonegate-craft.zendesk.com/hc/en-gb
- The Managed portal is a query management system dedicated to the needs of running our Managed sites
https://stonegate-managed.zendesk.com/hc/en-gb
- Your query might also relate to a team that doesn’t operate via Stonegate Support. We’ve included helpful guides for queries and departments below
Why not check out one of our Ultimate Guide articles to seek help?
Craft Union - The-Ultimate-Guide-to-Queries-and-Departments
Managed - The-Ultimate-Guide-to-Queries-and-Departments
The-Ultimate-Guide-to-Queries-and-Departments-Pub-Partners-not-pub-facing
Possibly dealing with some jargon? If you are employed by Stonegate group, you'll be able to check our jargon buster by using this link CLICK HERE
Do you need to speak to us in HR if you're a Managed site? Our number is 0121 387 2606. If it was more of an ER question, their number is 01582 957192